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Last Updated: March 1, 2026
1. Introduction and Acceptance
Welcome to Custom Web Audits ("we," "our," or "us"). By accessing or using our website auditing service (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.
2. Description of Service
Custom Web Audits provides website auditing services including website crawl results and performance metrics, SEO analysis data and recommendations, backlink profiles and keyword rankings, and technical audit findings.
3. Account Registration
3.1 Information You Provide: To use our Service, you must provide Account Information (name, email, password), Payment Information (processed securely through Stripe), Website Data (URLs submitted for auditing), and Profile Information (company name, contact details, preferences).
3.2 Account Responsibilities: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use.
4. Information Collection and Use
4.1 Automatically Collected Information: Usage Data (pages visited, features used, time spent), Device Information (browser type, OS, IP address), Cookies (session cookies for authentication), Log Data (access times, error logs, performance metrics).
4.2 How We Use Your Information: Provide and maintain the Service, process transactions and manage subscriptions, perform website audits and generate reports, send service-related communications, respond to inquiries, improve the Service, detect and prevent fraud, comply with legal obligations, send marketing communications (with consent).
5. Third-Party Service Providers
We do not sell your personal information. We may share with: Stripe (payment processing), third-party APIs (SEO and performance data), cloud hosting providers, email delivery providers.
6. Legal Disclosures
We may disclose your information if required by law, court order, or government request, or to protect our rights and safety.
7. Data Security
We implement appropriate measures: encrypted data transmission (SSL/TLS), secure password hashing (bcrypt), regular security audits, access controls, secure database storage, regular backups. No method of transmission is 100% secure.
8. Data Retention
We retain your information for as long as your account is active or as needed to provide services.
9. Your Rights
Access, Correction, Deletion, Export, Opt-Out, and Restriction of your personal information. Contact [email protected] to exercise these rights.
10. Cookies and Tracking
We use cookies to maintain sessions, remember preferences, analyze usage, and provide personalized content.
11. User Conduct
You agree not to use the Service for unlawful purposes, attempt unauthorized access, interfere with the Service, submit false information, audit unauthorized websites, or resell the Service.
12. Intellectual Property
All content, features, and functionality are the exclusive property of Custom Web Audits and protected by intellectual property laws.
13-15. Third-Party Links, Age Restrictions, International Transfers
We are not responsible for third-party sites. Service is not for users under 18. Your information may be transferred internationally.
16. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. YOUR USE IS AT YOUR OWN RISK.
17. Limitation of Liability
CUSTOM WEB AUDITS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
18-21. Indemnification, Termination, Changes, Governing Law
You agree to indemnify Custom Web Audits. We may terminate accounts at our discretion. We may update Terms with notice. Terms governed by applicable law.
22-23. California Privacy / GDPR
California residents have CCPA rights. EU users have GDPR rights including data portability and right to be forgotten.
Contact Us
Email: [email protected]
Website: https://customwebaudits.com
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Privacy Policy
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Our Commitment to Privacy
Custom Web Audits is committed to protecting your privacy. Our privacy policy is designed to protect your personal data while providing you with information related to our services. Custom Web Audits uses physical, managerial and electronic procedures and practices to safeguard your personal information.
Each time you visit the site or provide us with information, you consent to our collection and use of your personal information as described in this privacy policy. This policy applies to all information collected or submitted on the Custom Web Audits website. Personal information is accessible only by Custom Web Audits staff.
Personal Information We May Collect
Name, Email Address, Telephone Number, Website, Comments You Provide, domain names and IP addresses of visitors. We do not collect information from those known to be under thirteen.
How Your Information Is Used
When you submit a request, inquiry or comment you authorize us to forward your information to the appropriate person. Your personal information is used to reply to inquiries, provide notices, and keep business records. We will not sell, lease, or provide your information to unaffiliated third parties.
We may send optional surveys or contact you about new products, services, or policy changes.
We may release information when required by law, subpoena, regulation, or government investigation. Contact information may transfer in event of merger, acquisition, or bankruptcy.
Google User Data — Sharing and Disclosure
When you connect your Google account to Custom Web Audits, we access certain Google user data (such as your email address, name, profile information, Google Search Console data, and Google Business Profile data) solely to provide our website audit and SEO analysis services to you.
We do not share, transfer, sell, or disclose your Google user data to any third parties, except: (a) with your explicit consent, (b) to our AI service provider (Anthropic's Claude API) solely for generating your audit reports, which does not retain data beyond the processing session, or (c) when required by law, regulation, or governmental request.
We do not use Google user data for advertising, marketing to third parties, or any purpose unrelated to providing our core website audit services.
Data Protection
We implement the following measures to protect your data, including Google user data: encryption in transit via TLS/SSL (HTTPS); encrypted storage of Google OAuth tokens in a secure PostgreSQL database; access controls restricting data to authorized personnel on a need-to-know basis; secure token storage using only the minimum scopes necessary; and managed infrastructure hosted on Railway with regular security updates.
Data Retention and Deletion
Account data is retained while your account is active. Google OAuth tokens are retained only while your Google account is connected — disconnect at any time from account settings to revoke access and delete stored tokens. Audit reports containing Google-derived data are retained as part of your audit history. You may request full account and data deletion by emailing [email protected]; requests are processed within 30 days. Inactive accounts may have stored Google OAuth tokens automatically removed.
How You Can Access or Correct Your Information
Every effort is made to maintain accuracy. Contact us to discover errors, request changes, or have information removed. We do not make your information available outside our organization.
Computer Tracking and Cookies
Our website does not track personal information not entered by visitors. Site logs generate non-identifying usage data for internal purposes. Cookies are used for navigation and tracking responses. You can use our website with cookies rejected. Our cookies do not generate personal data.
Third-party advertising companies may use information about your visits to provide relevant advertisements.
Links
Our site may link to other websites. These resources are not subject to our privacy policy. We recommend reviewing the privacy policy at each site you visit.
Contact Information
Email: [email protected]
Website: https://customwebaudits.com
Last Updated: April 6, 2026
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Arbitration Agreement
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Arbitration Agreement / Class Action Waiver
Agreement to Arbitrate Claims
"Claimant" and Custom Web Audits agree that, except for disputes that qualify for state courts of limited jurisdiction, any controversy or claim arising out of or related to this transaction shall be resolved by individual binding arbitration. This agreement applies to disputes involving Custom Web Audits and any subsidiaries or affiliates ("Other Parties").
Arbitration is the submission of a dispute to a neutral arbitrator for a final and binding decision. Arbitration provides for more limited discovery than in court and is subject to limited review. An arbitrator can only award the same damages and relief that a court can award.
Institutional Arbitration
The arbitration shall be conducted by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. Any arbitration will take place on an individual basis; class, mass, consolidated or combined actions are not permitted. All parties are waiving the right to trial by jury and the ability to participate in class actions.
Place of Arbitration / Costs / Governing Law
Arbitration will take place in the county where the transaction occurs, determined by a single arbitrator. Filing fees shall be paid by Claimant to the extent not exceeding court filing fees. The Federal Arbitration Act governs this provision. This agreement survives termination of the Service Agreement.
Severability
If any part is deemed invalid, this shall not affect the remainder of this arbitration provision.
Desk Arbitration
For disputes under $15,000, parties submit arguments in writing; no hearing unless the arbitrator deems it necessary. For disputes $15,000-$50,000, Custom Web Audits pays Claimant's filing fee if both agree to document-only resolution.
Access to Small Claims Courts
All parties retain the right to seek adjudication in state courts of limited jurisdiction for individual disputes within scope.
Acknowledgements
WE ARE WAIVING THE RIGHT TO HAVE A TRIAL BY JURY.
WE ARE WAIVING THE RIGHT TO HAVE A COURT RESOLVE ANY DISPUTE.
WE ARE WAIVING THE RIGHT TO HAVE A COURT REVIEW ANY ARBITRATOR DECISION.
WE ARE WAIVING THE RIGHT TO PARTICIPATE IN CLASS, MASS, OR COMBINED ACTIONS OR ARBITRATIONS.
Award
The arbitrator may award relief only to the individual party seeking it. An award applies only to that specific case. The arbitrator may not consolidate claims or preside over class proceedings.
Confidentiality
The arbitration filing, proceedings, documents, briefs, and award shall all be kept fully confidential, except to enforce this provision or as required by law.
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