Custom Web Audits
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Terms of Service

Last Updated: December 11, 2025

1. Introduction and Acceptance

Welcome to Custom Web Audits ("we," "our," or "us"). By accessing or using our website auditing service (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

2. Description of Service

Custom Web Audits provides website auditing services including website crawl results and performance metrics, SEO analysis data and recommendations, backlink profiles and keyword rankings, and technical audit findings.

3. Account Registration

3.1 Information You Provide

To use our Service, you must provide:

  • Account Information: Name, email address, and password
  • Payment Information: Processed securely through Stripe (we do not store full credit card details)
  • Website Data: URLs and websites you submit for auditing
  • Profile Information: Company name, contact details, and preferences

3.2 Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Information Collection and Use

4.1 Automatically Collected Information

When you use the Service, we automatically collect:

  • Usage Data: Pages visited, features used, and time spent
  • Device Information: Browser type, operating system, and IP address
  • Cookies: Session cookies for authentication and preferences
  • Log Data: Access times, error logs, and performance metrics

4.2 How We Use Your Information

We use your information to:

  • Provide and maintain the Service
  • Process your transactions and manage subscriptions
  • Perform website audits and generate reports
  • Send service-related communications and notifications
  • Respond to your inquiries and provide customer support
  • Improve and optimize our Service
  • Detect and prevent fraud and abuse
  • Comply with legal obligations
  • Send marketing communications (with your consent)

5. Third-Party Service Providers

We do not sell your personal information. We may share your information with the following service providers:

  • Payment Processing: Stripe for secure payment processing
  • Data Analysis: Third-party APIs for SEO and performance data
  • Hosting: Cloud infrastructure providers
  • Email Service: Email delivery providers

6. Legal Disclosures

We may disclose your information if required by law, court order, or government request, or to protect our rights and safety. In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

7. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Encrypted data transmission (SSL/TLS)
  • Secure password hashing (bcrypt)
  • Regular security audits and updates
  • Access controls and authentication
  • Secure database storage
  • Regular backups

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information after account closure as required by law or for legitimate business purposes. Audit results are retained according to your subscription plan.

9. Your Rights

You have the right to:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Export: Download your audit data
  • Opt-Out: Unsubscribe from marketing emails
  • Restriction: Limit how we use your information

To exercise these rights, contact us at support@customwebaudits.com

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain your session and keep you logged in
  • Remember your preferences
  • Analyze usage patterns and improve the Service
  • Provide personalized content

You can control cookies through your browser settings, but this may affect Service functionality.

11. User Conduct and Prohibited Activities

You agree not to:

  • Use the Service for any unlawful purpose
  • Attempt to gain unauthorized access to the Service or its systems
  • Interfere with or disrupt the Service or servers
  • Submit false or misleading information
  • Audit websites you do not own or have authorization to audit
  • Resell or redistribute the Service without authorization

12. Intellectual Property

All content, features, and functionality of the Service, including but not limited to text, graphics, logos, and software, are the exclusive property of Custom Web Audits and are protected by intellectual property laws. You may not copy, modify, or distribute any part of the Service without our prior written consent.

13. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of these sites. We encourage you to read their terms of service and privacy policies.

14. Age Restrictions

Our Service is not intended for users under 18 years of age. By using the Service, you represent that you are at least 18 years old. We do not knowingly collect information from children. If we discover we have collected information from a child, we will delete it promptly.

15. International Data Transfers

Your information may be transferred to and processed in countries other than your own. By using the Service, you consent to such transfers. We ensure appropriate safeguards are in place to protect your information in accordance with these Terms.

16. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. YOUR USE OF THE SERVICE IS AT YOUR OWN RISK.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CUSTOM WEB AUDITS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE.

18. Indemnification

You agree to indemnify, defend, and hold harmless Custom Web Audits and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.

19. Termination

We may terminate or suspend your account and access to the Service at our sole discretion, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties. Upon termination, your right to use the Service will immediately cease.

20. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes by email or through a notice on the Service. The "Last Updated" date at the top indicates when the Terms were last revised. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

21. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Custom Web Audits operates, without regard to conflict of law principles.

22. California Privacy Rights

California residents have additional rights under the CCPA, including the right to know what personal information is collected, sold, or disclosed, and the right to opt-out of the sale of personal information. We do not sell personal information.

23. GDPR Rights (EU Users)

If you are in the European Union, you have rights under GDPR including data portability, the right to be forgotten, and the right to lodge a complaint with a supervisory authority.

24. Contact Us

If you have questions or concerns about these Terms or our practices, please contact us:

Email: support@customwebaudits.com
Website: https://customwebaudits.com